Shipping Policy

This shipping policy outlines the procedures for order processing, logistics, delivery guidelines, and order modifications for online purchases made at Ever After: A Consignment Boutique. This policy complies with U.S. domestic e-commerce and consumer protection standards and applies to all orders shipped domestically. By completing an online purchase, you acknowledge and agree to all shipping terms listed below.

1. Order Processing Time

All orders undergo a manual quality check and in-store packaging process prior to shipment. The standard processing time is 1 to 3 business days from the date payment is confirmed. Business days align with our store hours and exclude Sundays, Mondays, and U.S. federal holidays.

2. Order Processing Cut-off Time

Our daily order processing cut-off time is 12:00 PM Pacific Time. Orders submitted and verified before this time will begin processing on the same day. Orders submitted after 12:00 PM, or on non-business days or holidays, will be processed on the next business day.

3. Delivery Time

We offer domestic shipping services across the United States. Once an order is handed over to the carrier, standard delivery typically takes 4 to 8 business days, depending on the shipping distance. All delivery timeframes are estimates and not guaranteed; transit times may be affected by carrier operational adjustments, seasonal peak volumes, severe weather, or delivery arrangements for remote areas.

4. Shipping Costs

All orders qualify for free shipping.

5. Service Coverage

Currently, we only ship to addresses within the United States (including residential and commercial addresses). We do not support international shipping, nor do we offer delivery to overseas territories or military bases. Customers are responsible for ensuring the accuracy of the domestic shipping address to avoid delivery failures or return fees.

6. Designated Carrier and Special Item Delivery

We use UPS, a trusted U.S. domestic carrier, to handle all orders, ensuring stable and secure shipping.

7. Order Modification and Cancellation Rules

Customers may request modifications or a full cancellation only while the order is in the "pre-shipment processing stage." Once an order has been packed, labeled, or shipped, it can no longer be cancelled or have its shipping address changed. Due to the unique nature of consignment inventory, we reserve the right to cancel orders in the event of unexpected inventory discrepancies, re-evaluation of item condition, or system errors. In such cases, we will promptly notify the customer and issue a full refund (without deducting any fees).

8. Shipment Tracking and Delivery Issues

Once your order has shipped, we will send the tracking number and a delivery confirmation link to your registered email address so you can monitor the shipment status in real-time. In the event of shipping delays, instances where the package is marked as delivered but not received, or damage to items during transit, please contact customer service within 24 hours of the estimated delivery date so that we may conduct a formal investigation and provide assistance.

9. Policy Updates

Ever After: A Consignment Boutique reserves the right to update and revise this Shipping Policy to accommodate operational adjustments and changes in U.S. shipping compliance requirements. All revisions become effective immediately upon posting to the website.