Refund and Return Policy

This official refund and return policy applies exclusively to all brand-new dresses purchased from "Ever After: A Consignment Boutique," including casual dresses, midi dresses, maxi dresses, party dresses, and formal gowns. Compliant with U.S. federal consumer protection regulations and Connecticut retail standards, this policy outlines the rules for returns, exchanges, and refunds regarding our new clothing products. By completing your order, you acknowledge that you have read and agreed to all the terms below.

1. Standard Return Period and Item Condition Requirements

We offer a standard 30-day return period, calculated from the date of delivery. To qualify for a return and full inspection, all dresses must remain in brand-new, resalable condition. Items must be unworn, unwashed, and unaltered, free from stains, odors, makeup marks, snags, or stretching. All original retail tags, care labels, and packaging must remain intact and fully attached to the garment. Any signs of personal use or improper storage will void return eligibility.

2. "Final Sale" Dress Categories

In accordance with standard U.S. retail practices, the following categories of dresses are designated as "Final Sale" items and are ineligible for return, refund, or exchange:

- All dresses purchased during clearance sales, limited-time offers, or special discount events

- Limited-edition seasonal dresses and exclusive promotional styles

- Custom-sized or specially altered dresses

- Any return requests submitted after the 30-day return window has expired

3. Official Return Request Process

All return requests require official pre-approval from our customer support team. Before shipping the dress back, please submit a return request via email or phone, providing your order number, the dress style name, and the specific reason for the return. Our team will review your request and issue an official Return Authorization within 24 hours. Packages returned without valid authorization will not be processed and will be returned to the customer at the customer's own expense.

4. Return Shipping Responsibility and Costs

For customer-initiated returns (including issues with size, style preference, or a change of mind), the customer is responsible for all return shipping and logistics costs. The original shipping fee paid at checkout is non-refundable. However, if the gown you receive has manufacturing defects, shipping damage, is the wrong style, or differs significantly from our official product description, we will cover all return shipping costs and issue a full refund without any deductions.

5. Return Inspection Standards

Upon receipt of the returned gown, our quality control team will conduct a comprehensive inspection covering fabric condition, stitching integrity, cleanliness, and the presence of original tags. This inspection process will be completed within 1–3 business days. If the item fails inspection due to damage caused by the customer, signs of wear, or missing accessories, the return request will be denied, and the item will be returned to you.

6. Standard Refund Processing

Once your return request is verified and approved, the refund will be processed via your original payment method. Please note that processing times vary by bank and payment platform; funds typically appear in your account within 10 business days. For customer-initiated returns, only the price of the item itself is refunded.

7. Solutions for Defective or Damaged Items

If you receive a gown that is defective, damaged, or incorrect, please contact our customer service team within 24 hours of delivery and provide clear photographic or video evidence. We will promptly verify the issue and offer an appropriate solution, such as a full refund, free return, or store credit, depending on the specific circumstances.

8. Exchanges

Within the valid return period, we facilitate exchanges for a different size or style (subject to current inventory availability) for eligible gowns.

9. Policy Updates and Compliance

Ever After: A Consignment Boutique reserves the right to update and adjust this gown return policy to comply with the latest U.S. retail regulations and our operational standards. All revised terms become effective immediately upon publication on our official website.